The Guidance Center (Virtual Center of Excellence Dashboard)

 The Guidance Center, founded in 1958, is a behavioral health and human services organization dedicated to the mental well-being of children, adults and families in Southeast Michigan. The Virtual Center of Excellence (VCE), sponsored by the Detroit-Wayne County Community Mental Health Agency and operated by the Guidance Center, is a network for the ongoing development and dissemination of information regarding best-practices for mental health and substance abuse service delivery.

Key Challenges

    • Inability to trace professional development needs across a widely disparate membership community
    • Limited insight into VCE key performance indicators, including overall service utilization, training course 
      registrations and completions, etc.

Solution
    
    • Consolidated dashboard developed in iDashboards technology
    • Key performance alerts across training course and online event enrollment and utilization
    • Customizable performance measurement of end-user-selected variables

Results

    • Provides rapid access to “at a glance” demographic and performance characteristics of the VCE community
    • Allows program management to quickly export data to fulfill reporting needs of Wayne County
      and participating organizations