Haworth Optimizes Product Delivery With Improved Insights from Qlik

These new capabilities for integrating, visualizing, and using enterprise data with QlikView have helped us redefine the metrics out business runs on. QlikView has given us visibility at all levels of the organization.
— Bruce Overway, Haworth

Haworth offers a dynamic and unique approach to office furniture. The company designs and manufactures adaptable work-spaces including raised floors, movable walls, office furniture and seating. Haworth combines science and design principles to create customer-focused solutions to meet individualized needs. Operating on more than 120 countries, the company is headquartered in Holland, Michigan and has a growing global presence with more than 80 sales offices and showrooms worldwide. 

As a world-class manufacturer, Haworth's responsiblity to its customers does not end when its products leave the manufacturing plant. In order to maintain and grow a thriving customer base, Haworth ensures customer satisfaction at every step in the supply chain. However, with over 100 gigabytes of data living in disparate systems, and growing continuously, Haworth needed a more streamlined approach to quickly mine through that data to identify delivery issues and resolve them. 

Information is needed at every level of the organization. In order to empower our employees with the insights to provide quality customer service, we needed a single source of accurate and timely data analysis.
— Bruce Overway, Haworth

Haworth set out to find a comprehensive in-memory business intelligence (BI) solution that could provide meaningful insights. The team explored a number of BI solutions, but with the support from WIT, decided to use QlikView as a solution. Bruce and his team were impressed by the quick roll out time, in-memory capabilities and intuitive nature of the product. QlikView would arm end-users with actionable information to continue improving service. 

With QlikView, Haworth's team was able to create a dashboard designed to detect and minimize delivery discrepancies with was coined the "Deliver On Time and Correct" dashboard. The dashboard allows Haworth to measure on-time shipments and deliveries to customers. IT can now push out data to the end-users where they can immediately gain insights into delivery operations. Using QlikView, Haworth can also compare orders, transportaion data and billing systems to highlight product delivery and discrepancies. 

These new capabilities for integrating, visualizing, and using enterprise data with QlikView have helped us redefine the metrics our business runs on. QlikView has given us visibility at all levels of the organization.
— Bruce Overway, Haworth

Since deploying QlikView, Haworth has reported a significant return on its investment (ROI), with more than a one million dollar net positive impact on the business. The time needed to discover product delivery discrepancies was cut down from two days to just two hours – giving managers a real-time opportunity to correct customer orders.  At a glance, managers have visibility into the product delivery lifecycle and can make informed decisions to ensure each order is correct, complete and delivered on-time. With insights from QlikView, Haworth is able to improve its global delivery process and operate more effectively. 

QlikView is helping Haworth fulfill its mission to deliver unique and customer-centric workspaces by delivering valuable operational insights. Since initial deployment, QlikView has been rolled out to a number of departments across the company including billing, manufacturing, shipping and delivery, product development, human resources and C-Level executives. IT is now able to quickly develop dashboards to meet the demand of end-users. With insights from QlikView, Haworth has access to real-time analysis to help drive successful decision-making. 

SOLUTIONS OVERVIEW
Haworth designs and manufactures adaptable workspaces including raised floors, movable walls, office furniture and seating.

INDUSTRY
Manufacturing  

FUNCTION
Logistics 

GEOGRAPHY
North America 

CHALLENGE
- Needed an early-warning system to identify an resolve product delivery 

- Required consolidation of data for multiple sources 

SOLUTIONS
Haworth deployed QlikView to product delivery managers over the course of eight weeks, redefining business metrics with real-time data. 

BENEFITS
- Improved metrics for order tracking 

- Empowered sales support team to make decisions on their own

- Improved product delivery performance 

- Reduced time to identify discrepancies