Hospital System Implements Enterprise Analytics for Data-Driven Performance Improvement

BACKGROUND

This hospital system is Southeast Michigan’s largest in terms of inpatient market share, accounting for about 32 percent of all admissions, and the second largest based on revenue at $4.3 billion annually. After recent acquisitions, it now consists of eight hospitals with over 3,300 beds, 168 outpatient sites, 5,600 physicians, 35,000 employees and about 3,500 volunteers.

CHALLENGE  

In the midst of multiple acquisitions in a very competitive market, the ability to make decisions to manage cost and improve quality is difficult. At the same time dealing with the emergence of accountable care and value-based contracting compounds the need for actionable data.

SOLUTION

The hospital system deployed QlikView to the organization’s leadership, clinical, and administrative users. The implementation contained key analytics and dashboards from more than 20 sources.

OUTCOMES 

The result of implementing this data-driven decision making solution, was published improved in critical areas like quality, efficiency, and staffing leading to increased patient safety and satisfaction scores.

 

 

SOLUTION
QlikView was deployed enterprise-wide to clinical and administrative users alike, which led to increased patient safety and satisfaction scores. 

INDUSTRY
Healthcare

FUNCTION
Process and Quality Improvement

GEOGRAPHY
Southeast Michigan

AREAS OF IMPACT 

•Anesthesiology

•EMR Consolidation

•Executive Dashboards

•Imaging Utilization

•OPPE/FPPE

•Patient Surveys

•Perioperative

•Physician Productivity

•Trauma

BENEFITS 

•Achieved national Top 10 ranking for quality

•Delivered individual level insights that improved employee engagement in process improvement

•Improved on utilization of resources and assets